Privacy Policy

1 Company Identity

This Privacy Policy applies to EPDM Flooring, operating the website epdmflooring.com. We provide premium poured-in-place EPDM rubber surfacing services for residential and commercial properties.

For privacy-related inquiries, please contact us using the information provided in Section 11 of this policy.

2 Information We Collect

We collect the following categories of personal information when you interact with our website or services:

• Contact Information: Full name, phone number (including mobile/cell for SMS), and city or project region.
• Project Details: Type of surface area, existing base material, and approximate project size.
• Communications Data: Records of SMS messages, phone calls, and form submissions between you and our team.
• Technical Data: IP address, browser type, device type, and pages visited on our website (collected automatically via server logs or analytics tools).

3 How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your free quote request and provide project cost estimations.
• To contact you via phone call or SMS text message regarding your inquiry and project.
• To send appointment reminders, follow-up messages, and service updates via SMS.
• To improve our website performance and customer service quality.
• To comply with applicable laws and regulations.

We do not use your information for unsolicited marketing unrelated to your inquiry, and we do not sell, rent, or share your personal data with third parties for their own marketing purposes.

4 SMS Messaging Program

EPDM Flooring / EPDM Flooring operates an SMS messaging program to communicate with prospective and existing customers. Our SMS messages are sent via Twilio, a registered A2P (Application-to-Person) SMS provider operating under the 10DLC (10-Digit Long Code) framework in the United States.

By submitting your mobile phone number through our website contact form, you provide express written consent to receive SMS text messages from EPDM Flooring at the number provided.

5 How to Opt Out of SMS Communications

You may opt out of receiving SMS text messages from EPDM Flooring at any time using any of the following methods:

• Reply STOP to any SMS message you receive from us. Your number will be immediately removed from our messaging list.
• Contact us directly via email or phone (see Section 11) to request removal from SMS communications.

After you opt out, you may receive a single, final SMS confirmation that your number has been removed. No further messages will be sent. Note that opting out of SMS does not affect your ability to receive services or other communications via email or phone call (if separately consented).

To re-subscribe to SMS at a later date, simply text START to our messaging number or contact us directly.

6 Data Sharing and Third Parties

We do not sell, rent, or trade your personal information, including your phone number, to any third party for marketing purposes.

We may share your data only with the following categories of trusted service providers, strictly to operate our business:

• Twilio, Inc. — SMS and voice communication delivery platform (subject to Twilio's own Privacy Policy at twilio.com/legal/privacy).
• Web hosting and analytics providers — to maintain and improve our website.
• CRM and business operations tools — to manage and respond to customer inquiries.

All third-party service providers are required to handle your data in compliance with applicable privacy laws and are prohibited from using your information for any independent marketing purpose.

We may also disclose your information if required by law, court order, or governmental authority.

7 Data Retention

We retain your personal information for as long as reasonably necessary to fulfill the purposes described in this policy, to provide our services, and to comply with applicable legal obligations. Typically, inquiry data is retained for up to 3 years from the date of last contact. SMS opt-out records are retained indefinitely to honor your preferences.

8 Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security. We encourage you to contact us immediately if you suspect any unauthorized use of your information.

9 Children's Privacy

Our services and website are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it promptly.

10 Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request that we correct inaccurate or incomplete data.
• Right to Deletion: Request that we delete your personal data, subject to legal retention obligations.
• Right to Opt-Out of SMS: Reply STOP to any message or contact us directly.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, please contact us using the information in Section 11 below.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our services after any update constitutes acceptance of the revised policy.